Troubleshooting steps for your Withings BPM Connect blood pressure monitor
If you experience any connectivity issues with your Withings BPM Connect blood pressure monitor, please try the following troubleshooting steps:
- Ensure that your blood pressure monitor is within 10 feet of your smartphone when attempting to upload readings to the app.
- Wait at least five minutes for your blood pressure reading to upload to the One Drop app.
- Check to see that your One Drop app is running (open or in the background).
- Confirm that your smartphone is connected to the internet via Wi-Fi. Your phone requires an internet connection to import any new blood pressure values from your monitor. Note: Withings devices are compatible only with a 2.4ghz wireless frequency. Check your Wi-Fi settings to ensure you are on a 2.4ghz frequency, i.e. “MyInternet” and not “MyInternet-5G.” If you continue to have issues, please follow the instructions below to connect with the One Drop customer care team.
- Check for app updates in the Apple App Store or Google Play Store.
https://onedrop.today/